Holiday Apartments for rent in Playa de Las Americas - Apartments in Playa de Las Americas

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General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Cookie Policy
At Tu Nido Tenerife, we use cookies to ensure the proper functioning of the website, improve user experience, and collect anonymous statistical information. This policy explains what cookies are, the types we use, and how you can manage them.

1. What are cookies?
Cookies are small text files that websites install in the user's browser to store information about their visit, such as preferred language, session data, or website behavior. They do not harm the device and their use is regulated by current legislation.

2. What types of cookies do we use?
On our website, we use the following categories of cookies:

✅ Technical or necessary cookies
These are essential for the basic functioning of the website and do not require consent. They enable functions such as secure browsing, form management, or access to private areas.

📊 Analytical or performance cookies
These allow us to understand how visitors interact with our website and thus improve its performance. We use tools like Google Analytics, which collect information anonymously (e.g., pages visited, time spent on the website, device, etc.).

🎯 Personalization or Functionality Cookies
These cookies remember your preferences and settings to offer a more personalized experience (language, region, etc.).

📢 Third-Party Cookies
We may use third-party services that install their own cookies, for example, when playing embedded YouTube videos or integrating Google Maps.

3. How do we obtain your consent?
When you access our site for the first time, a banner managed by YesCookies is displayed that allows you to:

✅ Accept all cookies.
❌ Reject all non-essential cookies.
⚙️ Configure your preferences in granular detail.
Users may modify their settings or withdraw consent at any time from the "Cookie Settings" link available in the website's footer.

4. How can you disable or delete cookies?
You can configure your browser to accept, block, or delete cookies. Please note that disabling necessary cookies may affect the proper functioning of the website.

Here are links with instructions for the most common browsers:

Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies
Safari (Apple): https://support.apple.com/es-es/HT201265
Microsoft Edge: https://support.microsoft.com/es-es/help/4027947
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
You can also install extensions such as Ghostery or Cookie AutoDelete to have more control over cookies.

5. International Data Transfers
Some third-party cookies, such as Google or Meta, may involve data transfers outside the European Economic Area (EEA). These transfers are carried out under appropriate safeguards such as Standard Contractual Clauses or the Data Privacy Framework (DPF).

6. Cookie Policy Updates
We may update this policy based on legal, technical, or website performance changes. We recommend that you review it periodically.

Contact
For any questions related to the use of cookies on our website, you can contact us at:

📩 Email: psa@tunidotenerife.com
📍 Address: Calle el Sauce 9, Local 3, Costa Adeje, Santa Cruz de Tenerife

Last updated: March 21, 2025

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At Tu Nido Tenerife, we understand the importance of protecting your privacy and are committed to treating your personal information with respect and responsibility. This Privacy Policy explains how we collect, use, protect, and, in certain circumstances, share your personal information.

Data Controller:

Business Name: Tu Nido Tenerife
Legal Company Name: Tu Nido Tenerife SL
Tax ID: B76752567
Address: Calle el Sauce 9, Local 3, Costa Adeje, Santa Cruz de Tenerife.
Email: psa@tunidotenerife.com

Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, telephone number, physical address, ownership preferences, and financial details when you use our services, register on our website, subscribe to our newsletter, or otherwise communicate with us.

Use of Your Information
We use your personal information to:

Provide, operate, and maintain our services.

Improve, personalize, and expand our services.
Understand and analyze how you use our services.
Develop new products, services, features, and functionality.
Communicate with you, directly or through one of our partners, including for customer service, to provide you with updates and other service-related information, and for marketing and promotional purposes.
Send you emails.
Legal basis for processing
The legal basis for processing your personal data is:

The consent freely given by completing forms on our website.
The performance of a contract or the implementation of pre-contractual measures when you request information from us or wish to engage our services.
Compliance with our legal obligations (tax, accounting, data protection, etc.).
Our legitimate interest in improving user experience and site security.
Sharing your personal information
We do not sell or rent your personal information to third parties. We may share your information with third parties in the following circumstances:

To comply with applicable laws, regulations, legal processes, or governmental requests.
To protect the rights, property, or safety of Tu Nido Tenerife, our customers, or the public, as required or permitted by law.
Information Security
We strive to use reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention
We will retain your data for as long as necessary to fulfill the purpose for which it was collected, or for the duration of the contractual/business relationship. Once this has ended, we will retain the data for the legally required periods.

Your Rights
You have the right to:

– Access your personal data.
– Request rectification of inaccurate or incomplete data.
– Request deletion of your data when it is no longer necessary.
– Request restriction on the processing of your data.
– Object to the processing of your data in certain circumstances.
– Request the portability of your data to another provider, when technically possible.

To exercise any of these rights, you can send a request to psa@tunidodetenerife.com, attaching a copy of your ID or equivalent identification document.

If you believe that the processing of your personal data violates data protection regulations, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

International data transfers
There are no international transfers of your personal data. If data is shared with providers located outside the European Economic Area in the future, we will ensure that they comply with appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or their adherence to the Data Privacy Framework.

Automated decisions
Tu Nido Tenerife does not make automated decisions or create profiles based on the personal data we process.

Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We encourage you to review it periodically. Changes will take effect immediately upon posting on our website.

Contact
If you have questions or comments about this Privacy Policy, please contact us.

Last updated: March 21, 2025

1. IDENTIFICATION OF THE WEBSITE OWNER
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that this website is owned by:

Trade name: Tu Nido Tenerife
Company name: Tu Nido Tenerife SL
Tax ID: B76752567
Registered office: Calle el Sauce 9, Local 3, Costa Adeje, Santa Cruz de Tenerife
Contact telephone number: +34 922 71 38 83
Email: psa@tunidotenerife.com
Activity: Real estate brokerage and management services in Tenerife
2. USE OF THE WEBSITE
Access to and use of this website grants you the status of User, which implies full and unreserved acceptance of all the provisions of this Legal Notice.

The user agrees to make appropriate use of the website content, not to use it for illegal activities, and to respect the rights of third parties.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY
All website content (text, images, logos, graphic design, navigation structure, source code, etc.) is protected by intellectual and industrial property rights owned by Tu Nido Tenerife or by third parties with whom a transfer of rights agreement has been reached.

The reproduction, distribution, public communication, or transformation of said content without the express authorization of the owner is prohibited.

4. EXTERNAL LINKS
This website may contain links to third-party websites. Tu Nido Tenerife is not responsible for the content, privacy policies, or the use of personal information by such third parties.

5. LIABILITY
Tu Nido Tenerife does not guarantee the absence of errors in access to the website, its content, or its updates, although it undertakes to correct them as soon as it becomes aware of them.

Tu Nido Tenerife is also not liable for damages that may arise from interference, interruptions, computer viruses, or disconnections in the user's operating system.

6. DATA PROTECTION POLICY
Personal data collected through the website will be processed in accordance with current data protection regulations. For more information, please see our Privacy Policy.

7. APPLICABLE LAW AND JURISDICTION
This Legal Notice is governed by Spanish law. In the event of any dispute arising from access to or use of this website, both parties shall submit to the Courts and Tribunals of Santa Cruz de Tenerife, expressly waiving any other jurisdiction.

Last updated: March 21, 2025